Quick Video Shred of the UI and UX at Bank Of America Small Business Banking

Just a quick video shred, because I think there is a valuable lesson here in not working through all the potential user experiences in an interface you create. In fairness, creating a banking interface is highly complex and difficult, but still..

Learn classic “don’t make me think” UI mistakes and too many clicks issues in the navigation leading to a negative user experience (UX) at Bank of America. I bitch and moan a bit about my own experience with Bank of America and my frustration with their interface. Some classic basic UI and UX issues. In fairness, this interface isn’t all that bad in most places, but their transfer area has a big gaping hole.

How to Validate Your Idea and Designs in 1 Week – Google Ventures

How to Validate Your Idea and Designs in 1 Week – Google Ventures

coverThis Design Sprint is a fantastic methodology resource at Google Ventures and a process that will allow you to validate your idea and UI designs in a 1 week sprint.  We spend a great deal of time helping our Shred clients validate ideas before they spend a fortune developing their app and this method is a great way to make it happen sooner than later.

The sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers. Developed at Google Ventures, it’s a “greatest hits” of business strategy, innovation, behavior science, design thinking, and more — packaged into a battle-tested process that any team can use.

via The Design Sprint — Google Ventures.

Someone.io gets shredded

Someone.io gets shredded

Introduction to App Shredder

I created this site, because the startups I mentor call me the App Shredder, the Pitch Shredder, Plan Shredder, etc. It means that I usually break things down and then build them up. In this first shred though, it is more critical than building. This site isn’t even really ready, but I had the urge to shred this app and so here it is.

Someone.io – Project Management and Task Management Web App

This is the first shred for the new site, but this is a screenshot based shred. Not enough time to get a full shred together. Hope it helps “someone” at Someone.io. (Who is the Someone?)

So, there’s a new project / task management app every day whether web or mobile or desktop or even just email-based. It’s a bit overwhelming. Someone.io is attempting to simplify the process and make it easy for anyone to get started and for the most part they’ve done a decent job.

That said, the purpose of this site is to help app creators improve their apps via the shredding process and there were a lot of things I encountered that didn’t make sense. This is brand new and fresh off the press, so you have to give them time, but they really could use a bit more logical approach to the flow. It’s not an app that would work for my needs and many folks on HN said they found it too much like Trello and the other Kanban apps, but it is an interface paradigm that users seem to get, so I think they are on a good path.

Typically a shred will contain tips, ideas, and other information to help shredees make their app better, but this is a bit of a rush job. Sorry…

Let us know what you think in the comments. Did I miss something? Is there something you want in the app? Am I way off base and you just want to strangle me? 🙂

Signing up

Signing up

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Another step

Another step

That’s a long signup process when you consider the email verification

That

Now we figure out how it works

Now we figure out how it works
a8d3144e-1a87-4c23-a256-aabe5777e8d6.png

Seems simple enough to add a task

Seems simple enough to add a task

Mouseover to see items to change the task. Why not apparent?

Mouseover to see items to change the task. Why not apparent?
b7aa9716-a322-4a95-8dee-4230868eba4d.png

Changing the color is tied to priority, but it can also be anything else you want it to be

Changing the color is tied to priority, but it can also be anything else you want it to be

A lot of steps for a due date choice. Why?

A lot of steps for a due date choice. Why?

Now another step for due date if I don’t like the time choices

Now another step for due date if I don

This is what I wanted from the beginning, but now I am 3 clicks in and more to come for a due date.

This is what I wanted from the beginning, but now I am 3 clicks in and more to come for a due date.

And yet another to save it

And yet another to save it

Interface elements seem unnecessary.

Interface elements seem unnecessary.

Color options aren’t great for readability. Lots of narrow scrolling to see comments and attachments.

The interface is really elegant to look at, but usability issues in a number of spots.

Color options aren

No indicators in the tasks

I want to know that there are comments or attachments in each task. Also a “new” indicator would be great.

No indicators in the tasks

No differentiator in the navigation at the top. Not a big deal, but a subtle issue.

No differentiator in the navigation at the top. Not a big deal, but a subtle issue.

Lots of confusion on this screen

I can’t get back directly to where I was in the project. Down arrow on profile image should be dropdown, but instead opens this page. Now and upcoming are headings, but look like buttons. Tasks I have due aren’t showing up. Don’t know what Upcoming Days means. Not even sure what this page is meant to be. Easier with dropdown to settings and Sign out.

Lots of confusion on this screen

Drag to completed and is marked completed, but drag back and it’s still completed.

Drag to completed and is marked completed, but drag back and it

Stays completed when I move back to To do

Stays completed when I move back to To do

Colors and priorities are confusing to an average user.

I realize this makes the app very flexible, but not sure necessary. Calling it colors also confusing if not use to the concept. Average users won’t know what to do here and as we see later can screw up everyone’s colors.

Colors and priorities are confusing to an average user.

I guess if you want a record of completed tasks it makes sense, but adding seems strange.

I guess is you want a record of completed tasks it makes sense, but adding seems strange.

Interface confusing in terms of ordering columns. These are configuration settings.

Interface consuing in terms of ordering columns. These are more for config. Should get out of way if change.

Adding a task could be easier and quicker.

The interface is nice for quick task adds, but for configuring them, it is too many steps.

Adding a task could be easier and quicker.

Arrangement of columns confusing

Arrangement of columns confusing

Its my own preference here, but something wants me to do it. 🙂

Its my own preference here, but something wants me to do it. :)

I can reorder the columns

I can reorder the columns

Inviting new users

I should be able to do it here

Inviting new users

What am I adding new users too

What am I adding new users too

Tested adding a new user and then logged in as that user

Looks like I have full control of projects.

Need to use Gravatars or other integrations to pull user image.

Devs have made it clear that group functionality is coming soon, so I assume these things will be addressed.

Tested adding a new user and then logged in as that user

Click on the project as the new member

I get this dialog that is a bit confusing. View is just that. I can’t do anything, but I can view. Join gives me full access to the project. I can do this with any project it seems. No privacy protection for secret projects yet. I am sure that is coming.

Click on the project I have in as the new member

I can change everything about the project as a new user

I can change everything about the project as a new user

Finally the biggest gotcha for me – Not responsive

I bet an app is coming, but not being usable on mobile without side scrolling is a no go for me. I live in my phone.

Finally the biggest gotcha for me - Not responsive

5 UX demons that need exorcising… sometimes

5 UX demons that need exorcising… sometimes

 

Lots of good guidance in this article about UX myths, but in a few spots, while I essentially agree with the author and others cited on the topic, they want to take the crusade too far. While it is true that the 3 click rule is not relevant in terms of actual usability, it is a guideline to get people to think logically about user paths. You shouldn’t sacrifice creating a path to the information that a user is seeking in order to fit it into 3 clicks, but you should try to make it so that you maintain a credible structure, while still allowing a user to get to the data they want as rapidly as possible.

When it comes to apps, this is even more critical on both the web and mobile, because task oriented clicks can be tirelessly annoying if you have to go through too many steps to get there. I think the author just tried to make the case too broadly.

When you are designing an app, rather than an informational website, you have to keep the clicks to a minimum.

This post should have been called 5 UX demons for websites, but other components are just as relevant to applications whether web, mobile, or desktop.

via 5 UX demons that need exorcising.